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Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher
 

Search FAQ topics

 

  • Why am I charged VAT?
     

    • According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.

      All purchases made through 2Checkout by EU shoppers will be charged a VAT rate according to the customer's country of residence or establishment.

      Sales made through 2Checkout by customers from Iceland, Norway and Switzerland (outside of the EU) are subject to each country's VAT.


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Your Order Status
This section allows you to track one of your orders and view its status in real time.
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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout System (2CO) and receive its details.