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Questions and answers on online payments and order issues

Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher


Billing and Online Payment Assistance



Privacy, Security and Data Protection

2CO myAccount & Subscription Management
Frequently Asked Questions
Support Home » Privacy, Security and Data Protection
  • All information included in the order form is requested to prepare the invoice and send you all the information you need regarding order and delivery. 2Checkout complies with the General Data Protection Regulation (GDPR) and other applicable data protection regulations, and we have a legitimate interest in collecting personal data for order processing purposes.

    For more information regarding the GDPR, please read our GDPR statement. You may also contact us with inquiries related to GDPR at

    If you received a request for additional information from the 2Checkout Risk-Analysis Department, this may have been triggered by inconsistencies in the online ordering information provided. Our notifications are customized for certain situations and request all the information that we need to successfully finalize your order.

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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.