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FAQ

Questions and answers on online payments and order issues

Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher
 

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Billing and Online Payment Assistance

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Privacy, Security and Data Protection

2CO myAccount & Subscription Management
Frequently Asked Questions
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  • 2Checkout Payment Support Specialists are available 24/7 for any payment-related issues such as unrecognized charges on your credit card or PayPal account, help placing an order online, subscription renewals, invoice management and product redelivery. We can be reached by:

    If you need product-related information or support, reach out to the manufacturer directly using the contact information on their website or next to each product in the My Products section of your 2CO myAccount.


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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.