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FAQ

Questions and answers on online payments and order issues

Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher
 

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Billing and Online Payment Assistance

Delivery

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Privacy, Security and Data Protection

2CO myAccount & Subscription Management
Frequently Asked Questions
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Support Home » Delivery
  • 2Checkout will reship a Back-up CD or DVD for free in the following cases:

    • The CD-R or DVD-R arrived broken or unusable;
    • Even though you have provided the correct delivery address, you still haven’t received your order within the number of business days allowed for your region (see the list below)

    Expected shipping times from the time the order was shipped by 2Checkout:

    • USA: 7 business days
    • Europe: 9 business days
    • Rest of the world: 21 business days

    For other types of inquiries, a re-delivery fee may be applied.


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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.