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Questions and answers on online payments and order issues

Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher


Billing and Online Payment Assistance



Privacy, Security and Data Protection

2CO myAccount & Subscription Management
Frequently Asked Questions
Support Home » Delivery
  • For downloadable products purchased with payment methods like credit card or PayPal, your delivery information will be sent by e-mail, usually within a few minutes of successful payment.

    For payment methods such as bank transfers or checks, the product will be delivered after payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks for 2Checkout to receive your payment. If you need the product right away, we recommend buying with a credit card or PayPal.

    If you have any questions concerning a particular method of payment, please contact our 24/7 Support Center and we will be more than happy to help you.

    If you purchased a physical product, you can get more information about the estimated delivery date by contacting the product manufacturer directly. Contact information can be found on their website.

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Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.