Shopper FAQ

There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:

• Insufficient funds - Top up your account or extend your current credit limit;
• Server of the card-issuing bank could not be contacted - Try the transaction again. If the issue persists, please contact your bank directly.
• Card-issuing bank does not authorize online transactions - Contact the issuing bank and ask them to activate this service;