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Questions and answers on online payments and order issues

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Frequently Asked Questions
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Support Home » Billing and Online Payment Assistance
  • There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:

    • Insufficient funds - Top up your account or extend your current credit limit;
    • Server of the card-issuing bank could not be contacted - Try the transaction again. If the issue persists, please contact your bank directly.
    • Card-issuing bank does not authorize online transactions - Contact the issuing bank and ask them to activate this service;


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Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.