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FAQ

Questions and answers on online payments and order issues

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The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher
 

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Billing and Online Payment Assistance

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Privacy, Security and Data Protection

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Frequently Asked Questions
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Support Home » Order
  • Ordering online is easy. All you need to do is follow a few simple steps.

    1. On the website where you want to make a purchase, add the product(s) you want to the shopping cart by clicking the “Buy” button next to each one.

    When you click the "Buy" button, you’ll enter the shopping cart on a secure https:// page. To add more products to the cart, just go back to the home page or product page and repeat the process. The products you’ve already added to your cart will stay there.

    If you need more than one of the same product, just change the number in the "Quantity" field in the shopping cart. The cart is also where you can enter a discount coupon if you have one. For some of our clients, the page will reload automatically to apply a promotional credit; for others, you should manually refresh the cart by clicking on the update button next to the discount field.

    2. Once you’ve decided what you want to buy, enter the billing/delivery information and choose a method of payment.

    You can then choose between several payment methods to finish the order. If you choose to pay by credit or debit card and your card is enrolled in 3D Secure, you will also be asked for a password. For more information about this process, please go to the Security and Privacy section of this FAQ.


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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.