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Questions and answers on online payments and order issues

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Frequently Asked Questions
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Support Home » Billing and Online Payment Assistance
  • According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.

    All purchases made through 2Checkout by EU shoppers will be charged a VAT rate according to the customer's country of residence or establishment.

    Sales made through 2Checkout by customers from Iceland, Norway and Switzerland (outside of the EU) are subject to each country's VAT.


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Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.