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Questions and answers on online payments and order issues

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The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher
 

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Frequently Asked Questions
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Support Home » Billing and Online Payment Assistance
  • To be compliant with laws and regulations, 2Checkout is required to collect sales tax in the following U.S. states:

    • California, Florida & Georgia - only if Back-up CD/DVD was bought
    • Illinois
    • Minnesota
    • Nebraska
    • Ohio
    • Pennsylvania
    • Texas
    • Washington

    If you are Tax Exempt in the USA and have been charged Sales Tax, please e-mail pay@2checkout.com with your order reference number and tax exemption certificate and we will refund the collected tax.


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Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout system and receive its details.